Soundbyte Response
“To bring in computer next day and then collect same day after receiving very helpful advice was great. No more do I have a slow computer so many thanks.”
Field Support
Soundbyte provide fast and effective computer support to businesses and residential customers throughout Oxfordshire and Buckinghamshire.
01844 216981
Find us at:
Avon House
82 Wellington Street
Thame, Oxon, OX9 3BN
how we work
We keep a database of all the hardware and software in use in the field for your organisation.
We standardise software - desktop icons, installed antivirus etc
We hold user-ready hardware at our workshop
You publicise our helpdesk as a first point of contact to your field community
Together we standardise hardware - preferably purchased in batches or to a specification
We repair iPhones
If you have staff in the field, perhaps sales, marketing or engineering teams, then their IT hardware is probably essential for their work. The reliability and support for this hardware has a direct effect on their productivity.
We have developed our field support service through collaboration with a number of local companies that have large teams of remote staff. Typically we use this service for teams ranging from 10 staff to several hundred.
We operate a helpdesk that is the 1st point of contact for your field users. Our helpdesk has a database of information on each machine.
We assist your staff over the telephone and remote control access.
There's no need to involve your team leaders for most problems
We hold already prepared machines in our workshop.
We ship these direct to the field user and the user ships the faulty unitback in the same packaging.
All movements are tracked in our database and visible on end-user reports.
We seek approval for replacements from the team leader. Faulty machinesare repaired (with authorisation) or are used for spares. Repaired machines can then be swapped or kept for re-use.
Weekly reports are generated for team leaders, showing hardware location and status.
Reports can be generated by team and emailed direct to team leaders.
The problems..
Field staff rely on their laptops to stay productive.
Problems get reported to line management, team leaders or the IT helpdesk if available.
Not all problems are reported, global problems are not recognised, problems hardware and users are not identified.
Laptops become increasingly unreliable over time.
Remote staff feel unsupported and fail to reports problems that affect their productivity.
There is little standardisation, making it hard to re-use hardware as replacements.
New hardware is purchased ad-hoc and the cycle begins again.
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